Refund policy
Last Updated: June 2026
Thank you for shopping with Sancha Products. We strive to provide high-quality modak moulds and kitchen products. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- To be eligible for a return, the product must be:
- Unused and in its original condition.
- Returned in its original packaging.
- Accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Used products.
- Damaged products due to misuse or improper handling.
- Customized or personalized products.
- Clearance or sale items (unless damaged or defective).
Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number.
- Photos of the product and packaging.
We will arrange a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Shipping charges paid during the original purchase are non-refundable.
Order Cancellation
- Orders can be canceled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, refund, or replacement requests, please contact us:
Email: sanchaforfestivals@gmail.com
Phone or WhatsApp +91 9082218722
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
At Sancha Products, customer satisfaction is our priority. Thank you for choosing us and trusting our products for your festive and kitchen needs. 🙏✨